Terms and Conditions

(a) On-boarding: Before initiating a request to use the product and/or services offered by TransLinguist, you must first complete the on-boarding process with your dedicated Account Manager. By accepting our T&Cs, you agree to accommodate TransLinguist with any and all the information requested at the point of on-boarding, unless otherwise agreed between both parties.

(b) Payment: It is your responsibility to ensure you are well informed and aware of TransLinguist’s payment policy prior to initiating a request. All payments made to TransLinguist shall be made in cleared funds only, without any deduction of taxes, levies, import duties or withholdings of any nature. In case adding such deductions to the payment is compulsory, you are obligated to cover any additional amount as necessary to ensure the amount invoiced by TransLinguist is compensated
accordingly.

(c) Request: You can initiate a request to for the use of our product directly on TransLinguist Interactive. Request for additional services shall be made via electronic mail to the dedicated Account Manager along with the details and nature of the request.

(d) Source File: You are responsible for sharing the source files that required localisation, along with additional documents such as Glossary of Words, Style Guide, Translation Memory when making a request. TransLinguist may make suggestions as to which file format shall be accepted and/or preferred. However, the quality of the deliverables shall be dependent on the clarity, accuracy and comprehensiveness of the source file and any reference documents shared by the client

(e) Cancellation: You may cancel your request at any time, even if part of the request has already been completed as part of the localisation process. However, cancellation penalties will be applicable to all the requests that are cancelled. In case a request that has already gone into production has been cancelled, the client will be subject to cancellation penalties along with an invoice of the amount of localisation completed for that particular request.

(f) Turnaround Times: TransLinguist will aim its best to accommodate the client with accurate delivery times however, the client understands that such turnaround times are estimated and not guaranteed to be exact. In case a request is delivered earlier or later than the specified turnaround time, the client will be notified by their dedicated Account Manager.

(g) Supervision: TransLinguist allows the client to reserve the right to supervise the activities proposed as part of our product & service offerings, as reasonably necessary to ensure the satisfactory and timely completion of the services and delivery of the project request. Notwithstanding the supervision of the client, TransLinguist will fulfil its obligations in a professional manner, with a degree of skill and judgement that meets the highest international standards as per the languages industry. 

(h) Preferences: Since translation is a subjective process through which different individuals may express the same meaning using different word choices, TransLinguist will endeavor to work closely with the client in ensuring that the relevant stylistic corrections (if any) are completed within the required timeframe. Additionally, there may be “personal preferences” in word selection that may be stylistic or based on a person’s familiarity with a company- or industry-specific terminology. TransLinguist will attempt to utilize reference materials and glossaries to a commercially reasonable extent, but there remains the likelihood that the client may prefer word insertions or replacements.

(i) Inspection: Upon receipt of the deliverables from TransLinguist, the client shall immediately inspect the same and notify TransLinguist of any concerns within five (5) business days of receipt of deliverables via return receipt or electronic mail to your dedicated Account Manager.