Case Studies
Read stories and see how people and brands are using TransLinguist for their events.
Voice Overs / Subtitles
Situation
In response to the client’s challenges in the Media/TV industry, TransLinguist took a comprehensive approach. Our team of skilled linguists and entertainment-focused voice-over artists ensured accurate language and emotional resonance. Collaborating closely with the client, we adapted content culturally, integrating voice-overs and synchronized subtitles seamlessly. Quality checks and efficient workflows were maintained, resulting in expanded global viewership, improved accessibility, and enhanced engagement. TransLinguist’s services preserved content impact, contributing to the client’s success in the Media/TV industry. Our commitment to quality and cultural sensitivity bridged linguistic and cultural gaps, connecting the client with a global audience while maintaining content essence.
Challenge:
The client’s content varied in format, genre, and tone, demanding a nuanced approach to translation and localization. They needed to ensure that their content was not only accurately translated but also culturally adapted to resonate with different audiences. The content included scripted dialogues, unscripted interviews, fast-paced action sequences, and emotional moments. Maintaining synchronization with lip movements, capturing tone, and conveying humor or drama were vital challenges. Additionally, the client required quick turnarounds to meet broadcast schedules without compromising on quality.
Solution:
Our client, a prominent player in the Media/TV industry, produces and broadcasts a wide range of content, including TV shows, documentaries, films, and other audiovisual productions. With a global audience, they faced the challenge of making their content accessible to viewers from diverse linguistic backgrounds. They sought TransLinguist’s expertise to provide high-quality voice-over and subtitle services that would maintain the essence and impact of their content across languages.
Transcription Services in the Banking Industry
Situation:
Our client, a prominent player in the banking sector, operates internationally and offers a comprehensive range of financial services. With a vast portfolio of financial documents, calls, and meetings, they needed accurate and efficient transcription services to ensure their records were maintained effectively across multiple languages and regions.
Challenge:
The client faced the challenge of transcribing a diverse range of financial content, including meetings, conference calls, interviews, and market analyses, into various languages. Accuracy, consistency, and security were paramount in this industry. The content often contained complex financial terminology, and maintaining the confidentiality of sensitive data was essential. The client required a transcription partner that could meet stringent quality standards while managing high volumes of diverse content.
Solution:
TransLinguist’s transcription services adeptly tackled the client’s challenges by assembling skilled transcriptionists experienced in banking, designing tailored workflows for diverse content types, implementing rigorous quality checks, fortifying data security, and ensuring efficient turnaround. The outcome was precise transcriptions that facilitated compliance, communication, and decision-making within the client’s organization. Our specialized expertise and commitment to accuracy, confidentiality, and efficiency seamlessly met the banking industry’s transcription needs.
Interpretation
Situation:
Our client is a prominent non-governmental organization (NGO) focused on providing humanitarian aid globally. Operating in regions affected by conflict and poverty, they work to improve the lives of marginalized communities.
Challenge:
The NGO required interpretation services to communicate effectively with diverse populations in various regions. Accurate and culturally sensitive language support was crucial for interviews, data collection, and community interactions. The urgency of their projects and the need for real-time communication added complexity.
Solution:
TransLinguist developed a tailored solution, forming a dedicated team of skilled interpreters, project managers, and quality control experts. Expert interpreters with cultural understanding were selected, trained, and equipped to provide real-time interpretation. Custom glossaries and continuous quality control ensured accurate and culturally respectful communication.
Translations and Interpretation
Situation:
Our client, a prominent government agency responsible for international relations and cross-border collaborations, operates at the intersection of diplomacy, policy development, and global cooperation. With a mandate to engage with a diverse array of international partners, the agency faced the challenge of effectively communicating its policies, agreements, and reports in multiple languages to ensure accurate understanding and cooperation.
Challenge:
The client required a comprehensive translation and interpretation solution to address their evolving multilingual communication needs. The complexity of their documents, including diplomatic treaties, policy briefs, legal agreements, press releases, and technical reports, necessitated a meticulous approach to translation. These documents often contained highly specialized terminology unique to the government sector and international diplomacy. Moreover, the urgency of diplomatic events and international negotiations demanded timely and accurate translation services.
Solution:
TransLinguist devised a tailored solution for the government agency’s multilingual challenges. A dedicated team, including a Project Manager, specialized linguists, a Terminology Manager, and a Quality Assurance Coordinator, was assembled. To ensure consistency, a customized terminology database was integrated into a Computer-Assisted Translation (CAT) Tool. This tool facilitated accurate and coherent translations across documents.For interpretation needs, a specialized team of skilled interpreters was deployed, offering both on-site and remote interpretation services. Notably, TransLinguist leveraged its cutting-edge technology, TransLinguist Interactive, for seamless remote interpretation, enabling precise cross-cultural communication during virtual meetings and conferences. This comprehensive approach streamlined the agency’s communication across languages and ensured effective international collaboration.
Aviation & Automotive
Situation:
Our client in the aviation industry is a leading US company. They are a provider of transport, communications and security systems for aviation in the US. The client provided border management solutions for other governments across the globe including the UK government. They are one of our biggest clients who we have been successfully working with since 2004.
Challenge:
To guarantee in time delivery of the intensive volume of work, TransLinguist supervised several teams of translators and proof readers to ensure that each language combination could be rolled out concurrently. TransLinguist had to follow a tight turnaround time of 6 days. Within six days following the order confirmation, TransLinguist was able to deliver and the client was happy to receive a high quality of work in such a tight timeline. The client had their marketing materials ready for distribution within Europe’s airports.
Solution:
To boost airport border security, the client began working on a programme in 2009. The programme, provides a highly secure communication exchange on passenger information between airlines and airport border control agencies. Naturally, given the global nature of air traffic, meant the program needed to be rolled out in airports across the world. The requirement was to translate all the marketing materials including internet promotion campaigns, airline advertisements, ticketing airline magazines provided on board, audio visual and printed instructions given to customers on board, aircraft drawings, crew and cabintraining materials, freight documentation, aircraft logbooks, airworthiness directives, and engineering change orders. All these documents had to be translated from English into ten languages.
E-learning & Education
Situation:
Our client in the Education industry aims to improve opportunities for children and young people in Jordan and equip them with the right education, knowledge, skills, strategies, and values that will allow them to excel in a fast-paced and competitive world. Through its affiliations and initiatives, they aim to push the boundaries of education across the region within and beyond the classroom, and to promote positive change and counter the stagnation and decline of quality education and learning outcomes. TransLinguist has a long-term collaboration agreement with this client to provide language solutions across a number of language pairs including EN AR.
Challenge:
Our client in the Education industry aims to improve opportunities for children and young people in Jordan and equip them with the right education, knowledge, skills, strategies, and values that will allow them to excel in a fast-paced and competitive world. Through its affiliations and initiatives, they aim to push the boundaries of education across the region within and beyond the classroom, and to promote positive change and counter the stagnation and decline of quality education and learning outcomes. TransLinguist has a long-term collaboration agreement with this client to provide language solutions across a number of language pairs including EN < > AR.
Solution:
To tackle the first challenge regarding urgent turnaround times, TransLinguist assigned a dedicated native speaking linguists, who had prior experience in the education industry which also ensured accurate terminologies. The dedicated linguistic team collaborated and passed ideas internally on how to split the workload without involving too many linguists on one project to ensure consistent translations. This is because translation is a subjective field and one linguist’s style of translation might differ from the other. They also created a glossary of words for the same client based on previous translations and utilized the terminologies where ever applicable. This allows TransLinguist to speed up the translation process in orderto meet the turnaround time, while utilizing the preferred terminologies for the client.
Energy & Mining
Situation:
The client is a petrochemicals company with a leading business in all continents with head office in Belgium. They’ve talented pool of 6000 employees. Their main product is polymers, which are used to make a host of plastic products that are indispensable to daily life in today’s world. The client brings together all of the petrochemicals activities and helps to valorise hydrocarbon derivatives – naphtha, butane and distillates.
Challenge:
The requirement of the client was to translate all documents related to REACH – Registration, Evaluation and Authorisation of Chemicals, Microstation files, HSE reports, patents technical specifications, and legal documents. They needed they documents to be translated into 23 languages. The source content was high volume consisting of 300,000 words. The content of these documents was highly specialised thereforeterminology management was utmost important to enable high quality of work otherwise any errors could’ve lead to serious impacts. Additionally, the deadlines were tight and TransLinguist ensured that high quality of work was submitted to reduce any errors and further readjustments.
Solution:
The content was very complex and specialized terminology, additionally, the volume of work was extensive and had to be translated to multiple languages, therefore TransLinguist was highly committed towards the project to provide exceptional service in due time. A dedicated project team was put in place, including a Project Manager, a Vendor Manager and a Quality Coordinator. They all agreed on the necessary linguistic resources that were able to fulfill the requirements above and beyond the expectations. A group of in-house proofreaders made sure that quality was maintained throughout the multiple language pairs. The client was more than satisfied with the quality or work received within the tight deadlines.
Engineering & IT
Situation:
Our client in the IT industry had requirements of translation of documents from Japanese to English language pair. The documents included operating manuals, training and installation manuals, minutes of meetings, brochures, and website materials. They also require support across their various product divisions, with content types that include. PLM software (Systems Engineering & Product Data Management), Online Help, Manuals and User instructions.
Challenge:
Our client had high expectations of translation quality and a tight turnaround deadline. The files were complex containing technical terminology, CAD Drawings, complex graphs, and non-editable figures. Formatting instructions were precise and there was a need to use extensive technical terminology. The client had zero error tolerance for their complex and technical requirements because accuracy and precision is very crucial in automotive translation. Serious repercussions might be faced if there is even a slight inaccuracy.
Solution:
To ensure the complex technical terminology was followed, our Project Management team arranged and assigned for expert translators in the field of automotive industry. Additionally, to provide technically accurate translations, in-house proofreaders were assigned who are subject matter experts who are familiar with the technical terminology of the industry and are experienced in the automotive industry. To ensure the strict timelines were followed and the deadlines were met without affecting the work quality, our dedicated team provided 24-hour support to the client. To completely adhere to the technical terminology lists, we used CAT tools to provide consistency and high quality. Translation memory helped accelerate the overall translation process. The project was translated systematically and accurately.
Financial Services
Situation:
The client is a renowned Big 4 Auditing & Consulting Firm that branches out to about 75 countries across the globe. It classifies as one of the largest corporates in the world, and is ranked in the top 4 internationally. TransLinguist and the client collaborated on a major project in 2019; one with an end to end delivery timeline of circa 4 weeks despite large volumes of 150,000+ words.
Challenge:
TransLinguist was required to translate 549 Pages of Financial Statements, each containing technical complexities and required substantial industry know-how to complete such translations. This was a timesensitive project and had to be delivered to the client within a 1-month timeframe. Delivering translated content via our experience production teams was not considered as a challenge, however ensuring formatting of the end product in line to the financial services industry proved testing. Other services also included translation of market analysis reports, disclaimers and fund regulations, equity and bond research, loan application documents, financial articles and cash flow statement documentation.
Solution:
The first project demanded different factions to work together in harmony in order to ensure the project was delivered in a timely manner. The dedicated Production team included 10 linguists who were working in close proximity with 5 desktop publishers. The tasks were divided amongst the resources and each pair (Linguist-Desktop Publisher) was provided an extract of documents to localise and a team of editors / proofreaders ensured the consistency of delivery was managed properly
Game Services
Situation:
An individual client in the gaming sector developed a new game. They planned on making it local to a few of their target countries therefore the new game needed to be translated into five languages.
Challenge:
The client approached TransLinguist as they knew we are exceptionally placed to deal with such requests. Our network of professional translators extends around the world and we have experience of translating video games which made the client even more confident in selecting us. The language requirement required translators in Spanish, Italian, Russian, German and French all working simultaneously on the project. The project required translation services for graphics localization, user interface material, website translationsand localization packaging, user manuals and in-game advertising.
Solution:
To ensure the project requirements were met, TransLinguist team worked with top members to get the experts in the five required languages required. The linguists selected were based in five different countries and time zones, therefore we managed the team closely to ensure that all queries and stylistic points were shared across all the translators. The team were professional and attentive from start to end which resulted in accurate translations throughout the project requirements. The client was happy to receive a competitive rate and high quality of work in line with her schedule.
Legal
Situation:
Our client in the legal industry is a commercial law firm based in UK. They provide a wide range of legal services to businesses as well as individuals who are based in the UK and across the globe. Their services include corporate, levitation, property and dispute resolution.
Challenge:
The client required translation of legal materials including policies and contractual agreements, patents and trademark filings, litigation documents, immigration documents, legal disclaimers, articles of incorporation, confidentiality agreements, civil lawsuits, letters of credit translation, license translations and court interpretation services. The client required the legal materials and presentations to be localized and translated from English to Arabic and English to Mandarin (Chinese).
Solution:
TransLinguist assembled a qualified team of native speakers of Arabic and Mandarin translators who are subject matter experts with in-depth industry knowledge as strict legal terminology needed to be used in all the document localisation. To ensure cost-effectiveness to the client, consistent terminology, and efficient handling of different file formats, TransLinguist created a Translation Memory (TM) for the client. During the various translating processes, proofreading was incorporated to ensure high quality work was delivered guaranteeing the end product was grammatically accurate and technically perfect following the terminologies of the legal industry. The client benefited from high professionalism, cost-effectiveness, and complete accuracy
Life Sciences
Situation:
Our client in the agriculture and forestry industry are the world’s leading provider of advanced products and services for construction, lawn and turf care, landscaping and irrigation. For their product lines, they required global support across their varying project ranges.
Challenge:
The client was facing various problems of adapting their multiple manuals into CEE languages. They encountered multiple issues with the expanding alphabets of CEE language as they were causing disruptions to the templates and layouts of their various documents. They had a requirement for large work therefore were in search of a translation vendor who can handle the capacity and extensive volume. Multiple qualityassurance checks with an integrated ISO quality structure were to be followed by their chosen translation vendor. They had an extensive qualification process, at the end of which, TransLinguist was chosen as the only language solutions provider capable of meeting all their requirements.
Solution:
In partnering with TransLinguist, our client found value in an integrated translation, DTP and L10n solution. TransLinguist used DTP Template Services to adapt to the preferred layout of the client in order to host new languages without causing any disruptions to the original designs of the documents. We adapted the translation workflows to keep them in line with the processes of our clients while also maintaining the ISO quality focus at each step throughout the process. This enabled to ensure that each translation batch delivered to the clients was as per their requirements and expectations. These competencies and dedicationthus reflected a long term cooperation with the client for their translation project requirements.
Retail
Situation:
Our client in the retail industry is a world’s largest online educational resource for hairdressers with international licenses across 44 different countries. They wanted to launch training videos for their products in the Middle East. The scope of the project included website and product translation as well as the transcription, translation and localization of over 200 videos ahead of the high-profile launch event happening in the Middle East.
Challenge:
Amongst other challenges, the biggest was localizing western content towards the target audience in the Middle East, to make the liberal content more culturally appropriate for the conservative target. The client chose TransLinguist as we can provide not just Arabic translations but we also consider the various dialects that are used in the region and work accordingly. The client had full faith that our capabilities would ensure successful for their project.
Solution:
To ensure the sensitivity of the matter was addressed, TransLinguist used their Arabic localization experts who were specialist with expertise in the beauty industry. In addition, the team carried out culture research to ensure the western content was localized appropriately following all relevant latest trends in the industry. Consequently, key terminology glossaries were created and integrated into Translation Memory (TM) systems ensuring consistency across all the content. The video contents were first transcribed and then translated to create a proper script. Which was approved by the client for a native Arabic voiceover artist to record over the video ensuring it sounds professional and culturally appropriate. The client’s new website was launched alongside as well as marketing materials including marketing campaigns, catalogs and packaging, product specifications, and legal documents and policies. The content was well received by the audience and the client became the first company in the world to provide hairdressing training online in Arabic.
Social Media & Marketing
Situation:
Our client in the media industry is an online social networking giant. They required translation of public social media posts with the volume of work of 507,000 words to be translated from English into three Indian languages; Hindi, Tamil and Bengali. The turnaround time expected was 12 business days.
Challenge:
The turnaround time for this high volume project of translating into multiple languages is usually approximately ten weeks however, the client had a short window of two weeks. It was challenging to provide such a service in this short time frame while ensuring no compromise was made to the quality. The client also required intermittent deliveries of the translated text and the initial due date was within three days of the project commencement. For such a high volume and short project timeline, providing translations in multiple languages complicates the matter for the project management team who have to manage different linguists as well as meet different language needs.
Solution:
To ensure the tight timeline was followed and the project was successfully delivered, TransLinguist gathered a team of 9 capable linguists, three for each language pair to ensure the volume of work could be tackled. Our dedicated account managers ensured all client expectations were met and the language teams followed the client guidelines and requirements consistently. To deliver multiple batches for all the language pairs, project managers executed flawless management and used agile translation methods to ensure all tight deadlines were completely met. Project managers also ran quality checks and ensured all content was proofread.
Travel & Hospitality
Situation:
Our client in the railway sector develops and markets the most complete range of systems, equipment and services. The complete transport system is managed by them including signaling and infrastructure, taking in rolling stock, and offering turnkey solutions. The client operates in over 60 countries in the high speed train sector, and is rated amongst the top few best ones.
Challenge:
Their complex and terminologically demanding documentations had to be translated into the language pair of French into Italian, for which they used TransLinguist as their primary language service provider. The documents include a wide variety of technical documentation, user and maintenance manuals, training manuals, equipment and tool catalogs, online booking platforms, visitor guides, general documentation andmarketing materials. The translation work was complex as the terminology had to be kept consistent for the current documentations as well as future workload. All the technical documentation is updated once a year and TransLinguist must manage the localisation of these updates taking into account any modifications to terminology.
Solution:
To ensure their strict rules of terminology were adhered to, TransLinguist set up a glossary of words prior to the translation phase. More specifically, TransLinguist translated the main catalog detailing every component of a train, from doors to screws and from seats to washers. The translation was then converted into a glossary and integrated into the Computer-Assisted Translation (CAT) Tool. TransLinguist set up a translation memory in which all NTV-related translations are saved. This memory is shared between all members of the linguistic team. It is updated on an ongoing basis and any new translations are available in real-time to all linguists. This process improves terminology consistency significantly and the translation memory allows for high leverage when updating the documentation.
