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SLA – OUR CUSTOMER SERVICE COMMITMENT

EXCELLENCE DEFINED DELIVERABLES

TransLinguist is passionate about delivering excellent
service and is committed to the following level of service:*

Qualified Linguists

Translation of content is provided by a team of qualified and experienced translators that are native speakers in the target language.

Dedicated Production

A dedicated production team will be assigned to the client to
ensure consistency of content to be translated following a style-guide that will be maintained internally.

3 STEP TEP PROCESS

Commitment to deliver a streamlined process from initial client engagement to project delivery following a 3-step TEP process of Translation, Editing & Proofreading within our designated Production team.

THREE PHASED APPROACH

Initial Review of Content

We will carry out a quick review of the content received for translation. If we find any issues, we will report them to you before commencing translation.

Timely Delivery / Update

We will carry out a quick review of the content received for translation. If we find any issues, we will report them to you before commencing translation.

OUR SERVICE LEVEL AGREEMENT DOCUMENT OUTLINES MORE INFORMATION RELATED TO THE BELOW. THIS SHOWCASES OUR COMMITMENT TO DELIVERING HIGH QUALITY AND ADDRESS ALL THE CHALLENGES CURRENTLY FACED BY CLIENTS*

Original Source Files

Terminology Clarification/Style-Guide

Clear Client Instructions

Quality Review & Acceptance of Changes

Client Internal Review

Translation/Style Preferences

Timely Client Feedback

Modification After Final Delivery

*Please reach out to TransLinguist to be provided with a detailed Service Level Agreement Document elaborating on each of the points mentioned above.