SLA – OUR CUSTOMER SERVICE COMMITMENT
EXCELLENCE DEFINED DELIVERABLES
TransLinguist is passionate about delivering excellent
service and is committed to the following level of service:*
Qualified Linguists
Translation of content is provided by a team of qualified and experienced translators that are native speakers in the target language.
Dedicated Production
A dedicated production team will be assigned to the client to
ensure consistency of content to be translated following a style-guide that will be maintained internally.
3 STEP TEP PROCESS
Commitment to deliver a streamlined process from initial client engagement to project delivery following a 3-step TEP process of Translation, Editing & Proofreading within our designated Production team.
THREE PHASED APPROACH
Initial Review of Content
We will carry out a quick review of the content received for translation. If we find any issues, we will report them to you before commencing translation.
Timely Delivery / Update
We will carry out a quick review of the content received for translation. If we find any issues, we will report them to you before commencing translation.
OUR SERVICE LEVEL AGREEMENT DOCUMENT OUTLINES MORE INFORMATION RELATED TO THE BELOW. THIS SHOWCASES OUR COMMITMENT TO DELIVERING HIGH QUALITY AND ADDRESS ALL THE CHALLENGES CURRENTLY FACED BY CLIENTS*
Original Source Files
Terminology Clarification/Style-Guide
Clear Client Instructions
Quality Review & Acceptance of Changes
Client Internal Review
Translation/Style Preferences
Timely Client Feedback
